Sittris is a privately owned company that that designs and manufactures seating solutions specifically for the unique demands of healthcare environments. With a full range of products for patients, visitors and staff, Sittris maintains a core principle: clean seating that stays clean. We believe that if we keep both our staff and our customers happy then we will achieve success.
To that end, the privacy of Personal Information has always been an important part of our operations. On January 1, 2004, the federal Personal Information Protection and Electronic Documents Act ("PIPEDA") came into effect for provincially regulated organizations that collect, use and disclose Personal Information in the course of their commercial activities.
sittris has developed the following General Privacy Policy (the "Privacy Policy") in respect of its collection, use and disclosure of Personal Information in the course of its commercial activities, as well as to inform individuals of our continuing commitment to the protection of their Personal Information.
Collection means the act of gathering, acquiring, recording or obtaining Personal Information from any source, including third parties, by any means.
Commercial activity means any particular transaction, act or conduct or any regular course of conduct that is of a commercial character, including the selling, bartering or leasing of donor, membership or other fundraising lists.
Consent means the voluntary agreement with the collection, use and disclosure of Personal Information for defined purposes. Consent can be either express or implied. Express consent is given explicitly, orally, electronically or in writing and will be requested when the information is sensitive. Implied consent is consent that can reasonably be inferred from an individual's action or inaction and will be accepted when the Personal Information is less sensitive. Generally, and with certain exceptions, an individual's knowledge and consent is required for the collection, use, or disclosure of Personal Information.
Disclosure means making Personal Information available to third parties outside the organization.
Individual means a natural person and includes a customer, contractor and supplier but does not include an employee of sittris.
Personal Information means any information about an identifiable individual. This includes: name, age, income, credit history, banking information, home address, credit card numbers, billing records, recorded complaints and personal Email addresses.
Use means the treatment, handling, and management of Personal Information within an organization.
sittris is responsible for Personal Information in its possession or control and has designated a person who is accountable for sittris's compliance.
Responsibility for compliance with sittris's Privacy Policy rests with the Chief Privacy Officer. The Chief Privacy Officer may be contacted at Chief Privacy Officer c/o sittris, 1406 Birchmount Road, Scarborough, Ontario M1P 2E3. Other employees within sittris may act on behalf of the Chief Privacy Officer regarding the day-to-day collection and processing of Personal Information.
sittris will have policies and procedures in place to enforce its Privacy Policy, including the following:
Our corporate mission is the continuous improvement of satisfying our customer's needs. To that end, you will find below some of the ways we collect Personal Information about our customers, suppliers and other individuals in the course of our commercial activities. sittris will identify the purposes for which Personal Information is collected at or before the time the information is collected.
sittris has collected and collects Personal Information in person, by phone, fax, email, Internet, and by other means for the following purposes:
The knowledge and consent of an individual are required for the collection, use and disclosure of Personal Information, except as provided by PIPEDA. sittris will obtain consent from individuals before or when it collects or uses the Personal Information. However, sittris may seek consent to use and disclose Personal Information after it has been collected but before it is used or disclosed for a new purpose. sittris will make a reasonable effort to ensure individuals understand how sittris will use their Personal Information. sittris will not attempt to deceive anyone into giving consent.
A person can withdraw consent at any time, except as provided by PIPEDA. A customer's receipt of this Privacy Policy shall constitute consent, use or disclosure of Personal Information, except where inappropriate and unless the customer advises sittris in writing that they wish to withdraw consent. Regarding more sensitive information, sittris may seek express consent (whether verbal, in writing, or by electronic means).
Refusing or withdrawing consent
Individuals may refuse or withdraw consent to sittris's collection, use or disclosure of their Personal Information by providing unless PIPEDA requires otherwise. If you wish to withdraw consent at any time, we would ask that you provide us with reasonable notice.
If an individual refuses or withdraws his or her consent, sittris may not be able to provide the individual with some products and services.
sittris shall limit the collection of Personal Information to that which is necessary for the purposes identified by the company. sittris will only collect information by fair and lawful means. The type of information sittris collects may include but is not limited to: a customer's name, address, phone number, product ordered, credit and banking information. This Personal Information may be collected from various sources, including the individuals themselves such as by phone, website, email, fax and other means, credit bureaus, personal references and other third parties who represent that they have the legal authority to disclose the information.
The sittris Website
The sittris web server anonymously logs requests from individual web browsers. This logging happens whether or not individuals have Cookies enabled and is not related to any Personal Information. The information logged primarily consists of:
sittris uses the above information to understand the number of visitors to its website, the type of information requested, and what problems, if any, may exist on the website. This information is used in aggregate and is not linked to any personally identifiable information. sittris may share this non-identifiable information in a distilled or raw format with business partners and associates.
When someone visits a website, a cookie is placed on the individual's machine (if the individual accepts cookies) or is read if the individual has visited the site previously. The web server does this as a matter of course and the information is not required to use the sittris website. An individual may turn cookies off in his or her browser and still use all the functionality of the sittris website.
As stated above, we may collect information about you when you send us an email. For example, you may send us a comment or suggestion about how we may improve our site, or you may have a question about a particular product. We collect your contact information and use it to answer the subject of your query or send you promotional information about products or services that may be of interest to you. sittris will remove any information voluntarily provided within 48 hours of receiving a written request.
An individual may restrict sittris's email communication at any time, either by replying to an individual email with the words "Please remove me from your email list" or by sending an email to the email address below requesting that sittris does not send information.
sittris uses and discloses Personal Information only to the extent required to fulfill the purposes stated within this policy, except with the consent of the individual or as provided by PIPEDA. If we require Personal Information for any other purpose, we will make every attempt to notify the appropriate individuals of the new purpose and request consent. We will keep Personal Information as long as necessary to fulfill the above noted purposes. For example, certain business records are kept for up to 10 years to satisfy income tax legislation requirements, internal requirements, and the terms of sittris's 10-year warranty on all of its chairs.
When sittris destroys Personal Information, it will use appropriate safeguards to prevent unauthorized collection, use or disclosure.
sittris will employ reasonable measures to ensure that the Personal Information we have about individuals is accurate, complete and as up-to-date as necessary for the identified purpose(s). We will amend Personal Information that is inaccurate or incomplete.
We have in place appropriate security measures to protect against the unauthorized collection, loss, misuse or alteration of information we retain on file appropriate to the sensitivity of the information, including the following:
We will continue to enhance security procedures to safeguard and protect Personal Information. However, please remember that no security measures are entirely foolproof, especially in respect of Internet or email communications and we encourage visitors to our website to exercise care with the information that they provide through the Internet or by email.
sittris will make readily available specific information about its policies and practices relating to the management of Personal Information and will review its privacy policies on a regular basis. A copy of this privacy policy (and any future updates) can be obtained from our Web site at www.sittris.com.
sittris will inform an individual of the existence, use and disclosure of his or her Personal Information upon request and give the individual access to that information. An individual may be able to challenge the accuracy and completeness of that information and have it amended as appropriate. Individuals who have any questions about this privacy policy or the collection, use or disclosure of their Personal Information may contact sittris at the address noted below. Please note that Individuals may be asked to confirm their identity and be directed to send us requests in writing.
Upon receipt of a complaint or enquiry from an individual concerning the collection, use or disclosure of their Personal Information, sittris will respond in a timely manner and will review all such complaints or inquiries free of charge. If the complaint is valid, sittris will take appropriate measures to resolve the complaint, including, if necessary, amending its policies and procedures.
For more information, to file a complaint or to make enquiries about your Personal Information, please contact sittris's Privacy Officer at the following contact information:
| Address: |
1406 Birchmount Road
Scarborough, ON M1P 2E3 |
| Telephone No: | 416-701-4673 (Toll-free: 1-800-701-4673) |
| E-mail address: | privacyofficer@sittris.com |
| Internet: | www.sittris.com |
© 2006 sittris. All rights reserved.